This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you have any comments on this privacy policy, please email them to info@rslclaims.co.uk
Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a 'data controller':
Our Data Protection executive is Amy Groome and she can be contacted at info@rslclaims.co.uk For your peace of mind, we have explained precisely what information we collect, why we collect it, how we protect it, and the controls you have to change it or delete it. Here are the key points, please refer to our full privacy policy below or contact us for more details.
We automatically delete unused contact data after 12 months. We have a data protection policy to ensure that we apply best practices, and to make sure that we uphold your rights under data protection law and GDPR.
We will never unlawfully sell your data to third parties, and only use it as stated in our privacy policy.
Protecting your privacy is very important to us. We’re committed to making sure that your personal data stays safe.
You have full control over the personal information we hold about you. You can request a copy of the information we hold and ask us to update or delete all or part of your details. You can amend your contact preferences for each method of communication separately, by contacting us or using unsubscribe links in any of the communications.
Any important changes that will affect your personal information or how we use it will be updated in our privacy policy. The date of the most recent revisions will appear on this page.
We will only ever contact you about products and services that we think you may be interested in - only if you have consented.
This privacy notice sets out how we will use the
personal data that we collect about you. It applies
to information about you that you have provided to
us, or information that we have collected about
you.
We may collect personal information from you in a
variety of ways, including, but not limited to, when
you visit our website, fill out a form, during a
telephone conversation, or subscribe to a
newsletter. You may be asked for your name, email
address, mailing address, phone number and other
specific details relating to your enquiry. You may,
however, visit our website anonymously.
Given that the Internet is a global environment,
using it to collect and process personal data
necessarily involves the transmission of data on an
international basis. This means for instance that
data you pass to us may be processed outside the
European Economic Area, although the data will
always be held securely and in line with the
requirements of data protection legislation. By
communicating electronically with us, you
acknowledge and agree to our processing of personal
data in this way. We will however ensure that
adequate measures are in place to protect your
information and treat it as securely as it would
have been had it remained in the EEA.
We may also use your information to help us better
understand you as a customer so that we can tailor
our services to meet your needs, for statistical
analysis and to monitor and analyse our business.
When you use our service, we may share your details
with selected third parties, as required, so that
they can provide you with quotations on the product
or service you have expressed an interest in. We
will only share your data when you have
consented.
The personal data that we hold about you will be
retained for a period of 1 year, at which point it
will be securely destroyed. Within this 12-month
period, we may contact you again to follow up your
initial enquiry and to evaluate the service you
received
However, if you have opted-in to receive further
marketing we will retain your data until such time
that you withdraw consent.
If you visit our website, we will automatically
collect the following information;
Technical information, including internet protocol
(IP) address used to connect your computer to the
internet, the display language, browser type and
version, the operating system and the platform.
Information about your visit, including clickstream
to, through and from our sites, what you viewed or
searched for, response times and response times.
This information is collected by cookies. You can
find out more about the cookies we use, by visiting
our Cookie section further down this page. Please
note, to improve our website, we may use feedback
you provide to improve our products and services. We
believe that this is in both our customers interest
and our own. We won’t share this information with
anyone else, we just want to improve our service to
you!
The information that we collect from any enquiry form that you complete will be used to process your interest in our services.
When your enquiry has been generated through an
enquiry form, to gain additional information
regarding your preferences, we may contact you by
telephone. Only if you have consented, will we pass
your details on to selected third parties as
required in order that they can provide you with
quotations, or with further information in respect
of the financial product(s) or service(s) that you
have expressed an interest in. You can withdraw your
consent at any time.
We may ask you if you’d like to receive details of
other services that we provide and any relevant
offers. We will only use your personal information
for this purpose if you have consented. You may
unsubscribe from any email marketing via unsubscribe
links placed within each email or by emailing
info@rslclaims.co.uk
Telephone calls may be recorded, and we inform you
of this during the call; we believe that it is in
both our customers interest and our own interest to
record telephone calls to help resolve any queries
that may arise and for training, quality control
purposes. The recording of your telephone call will
be used to help resolve any issues or complaints and
for monitoring quality. For these purposes, we may
share details of the call (or an edited version)
with the relevant third party.
Call recordings are kept for a period of 12 months
after which time they are securely destroyed.
If you have consented (or not objected) to email
marketing, your personal data will be transferred to
our mail client for processing. In accordance with
our obligations under data protection legislation,
we have a written data processor contract with
them.
The email service allows us to track when you opened
or clicked an email newsletter, this helps us
measure performance. However, if you would prefer us
not to track this activity, then please make sure
that you update your preferences so that emails are
sent to you in ‘plain text’. This will prevent any
tracking. There is a link in every email we send to
you that allows you to update your preferences or
unsubscribe from receiving the newsletter.
We may also ask for consent for our partners to
contact you with news and information of special
offers. Please be assured that we will only share
your data for this purpose when you have agreed for
us to do so.
In accordance with data protection legislation, you can make a request to us for the personal information we hold about you. This is called a ‘subject access request’. If we do hold information about you, we will:
We will provide you with the information to which
you are entitled within one month of your request.
However, we will need to check who you are and
therefore we will ask you for proof of identity. We
do this to protect your personal information from
being disclosed to anyone who should not have access
to it.
We may also ask for consent for our partners to
contact you with news and information of special
offers. Please be assured that we will only share
your data for this purpose when you have agreed for
us to do so.
The right to rectification. This gives individuals
the right to have inaccurate personal data rectified
or made complete if it’s incomplete. You can make
this request either verbally or in writing. However,
this is not an absolute right and in certain
circumstances we may refuse a request for
rectification.
The right to erasure. This is also known as ‘the
right to be forgotten’. You can make this request
either verbally or in writing. writing. However,
this is not an absolute right and only applies in
certain circumstances.
The right to restrict processing. Individuals also
have a right to request the restriction or
suppression of their personal data. You can make
this request either verbally or in writing. However,
this is not an absolute right and only applies in
certain circumstances.
The right to data portability. Individuals have a
right to obtain and use their personal data for
their own purposes across different services.
However, it only applies to information that an
individual has provided to a controller. You can
make this request either verbally or in writing.
The right to object. The right gives individuals the
right to object to the processing of their personal
data in certain circumstances. However, this is an
absolute right when individuals object to direct
marketing. You can make this request either verbally
or in writing.
All of these rights must be responded to within ONE
month.
There are also other rights related to automated
decision making, including profiling. This means
that you may have a right to object to automated
decision making or profiling. However, if this type
of processing is necessary for the performance of a
contact or if you have given your explicit consent,
then it is acceptable to process data in this way.
We may include links external websites. These links are relevant to the content they are linking from and are suitable for the likely audience. They may also offer commercial services, such as online purchases. However, we are not responsible for the content of external websites. This is because:
They can be changed without our knowledge or
agreement.
These links are provided for your information only
and not intended to signify that we endorse any such
website and/or content. It is your responsibility to
check the terms and conditions of any other websites
you may visit.
If you have any questions about this Privacy Policy, or for more information concerning your rights, including your right to access any personal information that we hold about you, you may contact the Data Protection Officer at info@rslclaims.co.uk
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
If you are not satisfied with how we handle your personal data, in the first instance, please contact info@rslclaims.co.uk Should you remain dis-satisfied, then you may contact the Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or visit www.ico.org
A cookie is a text file that is put on your device
(computer, laptop, notebook etc.) when you visit a
web site. Cookies can give users of web sites a
better experience and make them work more
efficiently. Without cookies, it would be very
difficult for a web site to remember the user's
preferences or registration details for a future
visit.
We use cookies in a number of different ways to
ensure that every visit is smooth, helpful and
informative. We sometimes use third party cookies.
We have outlined below the type of cookies that we
use; those that are strictly necessary for the site
to function, those that are used to enhance the
performance of the site, those that remember your
choices to provide enhanced features and allow the
site to function better for you, and those that help
the site to provide a more personal (targeted)
experience by gathering information about your
browsing habits, for example, by remembering a
website that you’ve visited.
These are cookies that are necessary. If you don’t allow these cookies, then you won’t be able to use our website.
These cookies allow us to count visits and traffic so that we can improve the performance of our site and the therefore improve the customer experience. If you don’t allow these cookies, then we won’t know which pages are the most (and least) popular.
These cookies allow the website to provide better functionality and personalisation. If you don’t allow these cookies, then some parts of the website may not work properly.
These cookies and similar technologies help personalise content. Whilst these cookies and similar technologies can track your visits to other websites, they don't usually know who you are.
You can modify your browser settings so that it notifies you when cookies are sent to your device. This will allow you to manage the cookies that are set from using this website. You can refuse cookies altogether, however in doing so, you may not be able to use the web site at all or some parts of the web site won’t work properly. For more information on cookies and how to manage them please go to www.allaboutcookies.org or www.aboutcookies.org To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout If you have any questions or comments on this Cookies Policy, then please contact: info@rslclaims.co.uk